Shipping Policy

Shipping Policy

  1. Processing Time:

   - Orders are typically processed and shipped within 5-10 business days (excluding weekends and holidays) from the date of order placement.

   - In some cases, processing times may vary due to high order volumes or custom orders. We will communicate any delays promptly.

  1. Shipping Rates and Options:

   - We offer the following shipping options:

     - USPS Shipping: Estimated delivery in 5 to 10 business days.

     - We offer free delivery on orders above $25.

     - If the order is below $25, you will be charged $9.99

  1. Order Tracking:

   - Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status and location of your package.

  1. Shipping Destinations:

   - We currently offer shipping within Mexico, Brazil, Canada. If your location is not included, please contact us, and we will do our best to accommodate your request.

  1. International Shipping:

   - For international orders, please note that customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

  1. Lost or Delayed Shipments:

   - While we make every effort to ensure your order arrives on time, we are not responsible for delays caused by shipping carriers or other unforeseen circumstances.

   - If your package is lost or significantly delayed, please contact our customer support team, and we will assist you in resolving the issue.

  1. Returns and Refunds:

   - For information on our return and refund policy, please refer to our https://www.dinazah.com/pages/return-and-refund-policy

  1. Contact Information:

   - If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at info@dinazah.com or call 818-813-6642

  1. Updates to the Shipping Policy:

   - We reserve the right to update and modify our shipping policy as needed. Any changes will be communicated on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy.

 

Last updated: 06-09-2023

 

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